If we had a nickel for every time an interested applicant said, "But if I could just get in front of someone and explain...", we would be rich! It's an understandable statement because everyone's resume and job history are unique and deserve some explanation. This is why SSI performs extensive screening of candidates, on the phone and in-person- we want to determine if our clients would find their background/experience acceptable.
In our screening of candidates, we have found that there are circumstances that are worth explaining to clients, while others are a lost cause. We would like to share with you some of these situations.
1) Getting Laid Off
We have spoken to a TON of applicants lately who have lost their job due to the economy. It's not shocking to our staff at all!
When this is OK
This is something we can easily explain this to a client- most understand.
When this is NOT OK
If we verify a person's employment and find that s/he has been terminated, rather than laid off.
2) Being Terminated
A little more difficult to explain, but we are open to listening to an applicant's story...and we've heard it all!
When this is OK
Not"fit" for the job or changes in management. Sometimes people just don't work out in a job situation- not because they're a bad person or did anything wrong. And it's a one-time situation, where the rest of their job history is great.
When this is NOT OK
Unacceptable reasons: violence against co-workers, failing to show up on time or drinking on the job. Or if an applicant tells us that s/he was laid off and we find out from the employer that they were terminated.
3) Inability to Obtain References
Due to strict company policy, many employers are unable to provide references for their former employees.
When this is OK
It's generally a struggle for us to obtain references from every single employer that our applicants provide. If we can get in touch with supervisors from your most recent positions (within the last 5 years), that's usually OK. There are times when co-worker references are acceptable, but we generally prefer to speak with a supervisor.
When this is NOT OK
If none of your former supervisors will call us back, that's a problem! We do not present candidates to clients if a majority of their references will not provide any info.
4) Spotty Job History
We have run across great applicants who, unfortunately, haven't had a steady job in awhile..."awhile" meaning the last year or two.
When this is OK
In this strange job market, it's not terribly unusual to run across applicants who were laid off in 2008 and have yet to find another job. There are also people who have steadily worked temporary jobs in the past year or two and haven't denoted it properly on their resume.
When this is NOT OK
Candidates who have jumped from job-to-job for the last 3+ years who have no explanation for why they left. These are often the same folks who are unable to obtain references (see above).
5) Meeting the Qualifications/Requirements for the Job
Applicants will often see a posting on our website and want to be considered for a particular opportunity- and it appears that they do not meet the requirements for the job.
When this is OK
A candidate might actually be qualified for the job, but his/her resume just needs to be re-done. Maybe they submitted their administrative resume when they should have submitted their marketing resume? Resumes can be revised, resubmitted and reconsidered for an opportunity.
When this is NOT OK
If a person just doesn't meet the requirements for a particular job, there's not much we can do. It doesn't matter how much that person wants this job, needs to be working or argues that s/he could do the job if given the proper training. At the end of the day, our job is to present qualified candidates to our clients.
Hopefully these explanations do not present SSI as mean or uncaring; rather, they are to provide insight as to how we take an indivdiual's circumstances into consideration when filling a job. We spend a great deal of time talking to our applicants and "digging deep" to determine if they are a match for our clients. When we can't present an applicant due to the circumstances listed above, it's upsetting to our team as well! In a perfect world, all job seekers would have a steady job history, great references and would never have gotten laid off in the downturn of 2008. Unfortunately, this is not the world we live in!